Common Technical Issues and Solutions
Technical problems can disrupt your business operations. Here are solutions to the most common issues.
Page Loading Problems
Slow Loading Times
- Clear your browser cache and cookies
- Check your internet connection speed
- Disable browser extensions temporarily
- Try using an incognito/private browsing window
- Update your browser to the latest version
Page Not Loading
- Refresh the page (Ctrl+R or Cmd+R)
- Check if other websites load properly
- Try accessing from a different device
- Contact your internet service provider if widespread
Browser Compatibility Issues
Omcean Booking works best with modern browsers:
- Recommended: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
- Mobile: iOS Safari 14+, Chrome Mobile 90+
- Update your browser if using an older version
- Enable JavaScript and cookies
Data Sync Problems
Appointments Not Updating
- Check your internet connection
- Log out and log back in
- Force refresh the page (Ctrl+Shift+R)
- Clear browser cache
- Contact support if issue persists
Calendar Sync Issues
- Verify calendar integration settings
- Re-authorize third-party calendar connections
- Check timezone settings match
- Ensure calendar permissions are granted
Mobile App Issues
App Crashes or Freezes
- Force close and restart the app
- Update to the latest app version
- Restart your device
- Clear app cache (Android)
- Reinstall the app if problems persist
Push Notifications Not Working
- Check notification permissions in device settings
- Ensure the app is not in battery optimization
- Check Do Not Disturb settings
- Update the app to latest version
Getting Help
If these solutions don't resolve your issue:
- Note the exact error message
- Record steps to reproduce the problem
- Check system status page
- Contact technical support with detailed information
