- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
No credit card needed
Frequently Asked Questions
Find answers to common questions about Omcean Booking. Can't find what you're looking for? Contact our support team.
You bet!!! We offer a 7-day free trial of Omcean Booking to give you the chance to explore the platform. The trial site is live, so you'll be able to test it out with your real business data and workflows.
Yes. Enable and configure the LINE Bot Notifications custom feature to connect your LINE Official Account. Customers can open your booking pages from LINE to book classes and manage their bookings without downloading the OmceanBooking app.
LINE notifications require the channel to be configured, the customer account to be linked, and the relevant notification settings to be enabled. Available behavior depends on those settings; connecting LINE does not automatically enable every notification.
Yes. OmceanBooking supports a wide range of service-based businesses, including beauty salons, Pilates studios, yoga studios, gyms, massage centers, and medical aesthetics clinics. All can use the platform for online booking, class management, and customer information management.
The system allows businesses to set up service items, staff or therapist schedules, capacity limits, payment methods, and notification settings according to their needs. Clients can also book, cancel, or reschedule appointments online through the booking page. It is suitable for businesses with fixed-time classes or one-on-one services.
OmceanBooking has four standard plans — Basic, Essential, Growth and Guru — plus Enterprise with custom pricing. Plans differ in how many custom-feature points they include and how many bookings they allow each month. You can pay monthly, or pay annually for a discounted per-month rate.
Businesses in Taiwan are billed in TWD and international businesses in USD. See the current prices on the pricing page.
Custom features have different point costs, so compare the total points your chosen features need as well as your monthly booking volume; 4 points does not necessarily mean 4 features. Some services have separate setup or service fees.
Yes. OmceanBooking supports app push notifications and, when the relevant features and channels are enabled, automated email and LINE notifications. Delivery depends on the notification type, business settings, customer preferences and whether the customer has connected the app or LINE account.
These channels can notify customers about bookings, cancellations and reminders. Not every event uses every channel. Configure the available options in notification settings and check the delivery records. General SMS appointment reminders are not offered.
Omcean Booking setup is configured by you to meet your business's unique needs. An onboarding specialist will walk you through setting up your Omcean Booking site shortly after you become a customer. Typically, it takes 1 week to complete setup and implement the live site. That estimated setup time is dependent on your active involvement.
Yes. As your business grows you can move to a plan with more custom-feature points and a higher monthly booking limit. Contact our team to change your plan.
Yes. OmceanBooking supports data migration. Our technical team can assist in transferring courses, members, or class package data from your old system to the new backend.
To ensure a smooth transfer, businesses should first organize the data to be imported (such as member information, class package details, and course records). The technical team will then handle the import and verification process.
Security is our top priority. OmceanBooking uses encrypted data transmission, role-based access control, and enterprise-level data centers, and complies with international data protection standards, including GDPR. The system automatically backs up all data, ensuring that both business and customer information is fully protected.
Yes. Every plan gets the same full support; there are no tiered or VIP support levels.
Reach us through Report a problem / Suggest a feature in the admin menu, on LINE (@letsbook), or by email at hello@omceanbooking.com. Specialists aim to reply within 3 hours, and general customer service within 6 hours.
Yes. Customers can make appointments directly through the booking website without downloading the app.
If they choose to download the OmceanBooking app, they can receive push notifications and more easily manage their bookings.
Definitely! Omcean Booking offers extensive customization options including custom branding, colors, logos, booking forms, and even a fully branded mobile app. Make the booking experience uniquely yours.
Yes. OmceanBooking offers four default role types and also supports custom roles and permission adjustments, allowing businesses to control what each role can view and manage based on operational needs.
The four default roles are:
Account Admin: Has full access to all settings, including branches, courses, members, and permission adjustments.
Manager: Can manage courses, appointments, and some backend settings.
Instructor: Can view their own schedule, student lists, and attendance records.
Salesperson: Can view customer and sales information related to themselves.
Businesses can also create custom roles in the backend and fine-tune permissions for each function, such as whether a role can edit courses, view member information, or manage payments.
Role-based permissions help improve data security and make team responsibilities clearer.
Yes. OmceanBooking can manage multiple branches simultaneously, allowing business owners to view courses, bookings, and customer information for all locations from a single dashboard.
Administrators can set up separate services, instructor schedules, and course rules for each branch.
Different role permissions can also be assigned so that each branch only accesses its own data, while account administrators can view overall operations across all branches.
Note: Multi-branch management requires 5 custom featured points per additional location. This feature is only available on Growth plan (10 points) or higher. Basic (1 point) and Essential (4 points) plans do not have enough feature points to support multiple locations.
OmceanBooking offers 40+ custom features organized into 4 categories:
Essentials: AI Chatbot, Class Package, Coupons & Referrals, Dynamic Instructor Pay, Google Calendar, Intake Form, LINE Bot Notifications, Loyalty System, Online Payment, Point System, Reports, Terms and Conditions, Waiting List
Extras: About Us, Advanced Notifications, Automated Emails, Booking, Discounts, Instant Messaging, Multiple Locations, News/Blog, Online Teaching, Pass Terms, Pause Accounts, Photo Album, Sales Commission, Shop
Professional: API, Branded App, Custom Domain, Custom Page, Gate Access, Kiosk Check-In (Instructors & Customers), Receipt Printer, Website Integration
Social Media: Facebook Messenger, Facebook Pixel, Facebook News, Google Analytics, Google Business, Instagram Gallery
Visit the Custom Features page in your admin panel to browse and enable features based on your plan.
Point costs: most custom features use 1 point. Branded App uses 5 points and Multiple Locations uses 5 points per additional location; a few settings features, such as Advanced Notifications and Pause Accounts, are free.
Example: AI Chatbot + LINE Bot + Branded App = 7 points. Essential has 4 points, so this bundle fits Growth (10 points) or Guru (unlimited), subject to monthly booking volume. Points are weighted costs, not one point per feature.
LINE AI replies require a configured LINE Bot connection and Auto replies enabled. They include US$5 of monthly AI usage without the AI Chatbot feature; enabling that feature provides training and the configured allowance, normally US$50. Feature points do not include separate setup or service fees, such as branded-app setup or payment-provider charges; confirm the applicable quote and provider fees before purchase. See plans and pricing and feature details.
Yes, we provide electronic invoices for all payments. Invoices can be emailed directly to you or printed off as needed.
We don't build or configure the system on your behalf, but we provide guidance and support so you can set it up yourself. This approach ensures you fully understand how the system works and can manage it independently in the future.
Our onboarding specialists will walk you through the setup process, answer your questions, and provide resources to help you get started quickly. Most businesses complete their setup within a week.
If you encounter any issues during your free trial, you can contact us via LINE at @letsbook or email us at hello@omceanbooking.com. Our team is happy to assist you with setup questions, feature guidance, or any technical issues you may experience.
Starting a free trial is quick and easy:
- Go to https://app.omceanbooking.com/en/register
- Enter your business name
- Sign up with Google or LINE
- You'll get 7 days to try out all the custom features
No credit card required. Your trial site is fully functional, so you can test it with your real business data and workflows.
Your booking address and the setup tour. On the sign-up screen, Your booking address is suggested from your business name (for a name in English letters: lowercase, with spaces and symbols removed), and you can change it with Edit. It must be at least 3 English letters or numbers and not already taken. Your booking page is then https://app.omceanbooking.com/your-booking-address.
After you register, the guided setup (welcome tour) opens at https://app.omceanbooking.com/your-booking-address/admin/welcome-tour. To come back to it later, sign in as the account admin and open that address. Use the booking address you chose at sign-up, not a guess from the business name, because it may have been edited.
Visit the live demo. You can explore the demo business setup, register and even book a class — no need to create a business first.
Yes — automatically, in both directions.
When you (the business) cancel a class session — for example one occurrence of a repeating class — the system cancels every booking on that session for you: each customer's visit or points go straight back to the pass they booked with, everyone booked is notified, and the waiting list is cleared. You do not need to cancel the students one by one first.
When a customer cancels their own booking inside the free-cancellation window, the visit or points return to the original pass immediately. After the window closes, the class's cancellation rules apply instead: the booking can be refused, or cancelled with a penalty (a class pass forfeits that visit; a points pass is charged the penalty points you configured).
Both. The Terms & Conditions agreement is tied to the customer's account, not to how they signed up. Once your business terms are live, every customer who has not yet agreed is asked to review and accept them the next time they log in to your booking site or app — before they can continue booking — whether their account was created with LINE login, an email address, or any other method. Acceptance is recorded once per customer.
Not within a single booking. Each booking uses exactly one pass: when a customer books one or more spots in a class, every spot is deducted from the pass they selected, so that pass needs enough remaining visits or points to cover the whole booking. Two passes cannot be ticked for the same booking.
If a customer's remaining balance is split across two passes, the business can merge or roll over the passes from the admin side (Users → the customer's passes) so the balance sits on one card, and the customer books normally afterwards.
Each booking counts once, however many spots it covers: a customer who books a class for themselves and a friend in one booking counts as 1 booking, while 10 customers who each book the same group class count as 10 bookings. Cancelled bookings do not count.
Each plan has a monthly booking limit (see the pricing page). If you go over it, booking may be affected, so contact us to upgrade your plan before you reach the limit.
Businesses in Taiwan are billed in TWD and international businesses in USD. You can pay by credit card, PayPal or bank transfer; contact our team for the bank account details.
No. Starting a trial needs no credit card, so nothing is charged automatically when the 7-day trial ends. If you want to keep using Omcean Booking, choose a plan and pay by credit card, PayPal or bank transfer.
Yes, through classroom and equipment allocation.
- Appointment services: turn on Shared Room Assignment and assign the services to the same room. Every booking in that room at the same time counts against the room's capacity, and once it is full no more bookings can be made.
- Classes: link the limited equipment (for example 10 mats or reformers) to each class. All of those classes draw from the same units, so a class shows as full when the units run out. Room conflict warnings also flag two classes scheduled in the same room at the same time.
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