Help Center

Find answers to your questions and get the most out of Omcean Booking

customer-management

Building Customer Profiles and History

Michael Rodriguez
Michael Rodriguez2024-11-16

Create comprehensive customer profiles to track preferences, history, and provide personalized service.

account-setup

Configuring Business Hours and Availability

David Kim
David Kim2024-11-18

Set up your business hours, breaks, and availability to ensure customers can only book when you're open.

customer-management

Customer Communications and Follow-up

Lisa Zhang
Lisa Zhang2024-11-11

Build stronger relationships through effective communication, follow-up messages, and feedback collection.

booking-management

Managing Cancellations and Rescheduling

Emma Rodriguez
Emma Rodriguez2024-11-12

Learn how to handle appointment cancellations, rescheduling requests, and maintain your calendar efficiency.

account-setup

Managing Staff Members and Permissions

Dr. Marcus Williams
Dr. Marcus Williams2024-11-13

Set up your team, manage individual schedules, and configure access permissions for different staff roles.

troubleshooting

Resolving Common Technical Problems

Fix common technical issues like loading problems, sync errors, and browser compatibility issues.

troubleshooting

Resolving Login and Access Issues

David Kim
David Kim2024-11-14

Can't access your account? Here are step-by-step solutions for common login problems.

booking-management

Setting Up Automated Reminders

Lisa Wang
Lisa Wang2024-11-20

Configure SMS and email reminders to reduce no-shows and keep your customers informed about their appointments.

account-setup

Setting Up Payment Processing

Jennifer Chen
Jennifer Chen2024-11-19

Configure secure payment processing to accept deposits, full payments, and handle refunds seamlessly.

integrations

Setting Up Payment Processing

Jennifer Chen
Jennifer Chen2024-11-09

Configure payment gateways, process refunds, and manage financial transactions securely.

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